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CI Support
CI Education
Option 1: CI Assistance Request Form
Did you know you can reach out to our team, directly, through the
Self-Service Portal
?
Click the
Self-Service
Portal
button on the Home Page and then select the
I need personal assistance with Cerner/Meditech
option. This launches a quick form, so you can let us know what you need.
A member of our team will receive the request and reach out to you to help!
Please note that, if you are not sure whether it’s something a CI can help with, you may be better off to call the Help Desk or use the
Open a Ticket
option, instead. The IS Help Desk is staffed 24/7 and they can triage your need to the most appropriate team.
Option 2: Ask an Education Question in PromisePoint
You can now browse our library of frequently asked questions in the
Ask an Education Question
feature in
PromisePoint
. Since CI isn’t staffed around the clock, this is your gateway to CI, no matter the hour.
If you don’t find an answer, you can send your question directly to our team using the
Ask an Education Question
feature in
PromisePoint
. Questions will be answered by the next business day.
Option 3: Open a Help Desk Ticket
Anytime you are unsure whether your ticket should go to CI or you have an urgent need outside business hours, the IS Help Desk is the Gold Standard for getting help.
You may call the Help Desk 24/7 at 207.973.7728 or 888.827.7728.
If your request is not urgent, you may also use the
Open a Ticket
option on the
Self-Service Portal
.
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